According to leading global market studies, consumers are more digitally enabled, demanding speed, convenience and control. As a result, they seek to have the best possible personalized services. Reduced queues (i.e. less waiting time) and availability (i.e. easy access during extended hours) appear to be the two main drivers behind the use of self-service channels.
Under the current market circumstances of financial downturn and lower consumption levels, the highest level of differentiation for organizations will derive from the improvement of customer experience, combined with a simultaneous reduction of operational expenses. Printec’s integrated solutions enable organizations optimize their efficiencies while at the same time put consumers in the spotlight by exceeding their expectations.