Customer Experience Assurance – CEA

"Monitoring the performance of every packet, of every context, for every subscriber all of the time"

OneVu™ is an end-to-end mobile broadband network performance monitoring solution, offered in partnership with Velocent for monitoring the subscribers' Quality of Experience as well as the performance and integrity of the mobile data network.

OneVu™ main benefits are greater customer engagement and increased network availability. Being able to proactively identify & address network problems allows for reduced incoming customer complaints, call handling & resolution times and escalations to Network Operations. While also Planning & Network Development departments benefit from the intelligent network capacity planning as all network performance information is available centrally eliminating the need for costly drive tests.

 

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