Empowering you with the game changing knowledge of where, when and how customers bank.

Self-service devices and digital banking interfaces such as ATMs, point-of-sale (POS) terminals, Internet banking and Mobile banking applications have evolved into the main customer “touch points” for many financial institutions. As customers increasingly interact with these banking channels, retail banks and credit unions are recognizing that true customer insight begins with transaction data.

with INETCO Analytics® you can see every customer engagement, across all banking channels:

  • View “ready to analyze” transaction data continuously gathered across all banking channels
  • Blend relevant data from other tables and feeds
  • Display actionable information on demand, using a PC or Mobile Tablet
  • Understand customer banking behaviors
  • Improve channel Net Promoter Scores
  • Speed up reporting cycles
  • Monitor cash inventory and replenishment
  • Make better ATM and POS placement decisions
  • Analyze outage and availability impacts

 

 

Customer Experience

Cultivate an exceptional customer experience

Access rich records of every customer transaction, deliver more value to your top customers and identify opportunities to improve wait times and transaction sequences.
Decision Making

Adopt data-driven customer engagement strategies.

Analyze your transaction mix profitability by channel, device segment and down to individual self-service locations, improve the placement and service offerings of various devices and banking applications and assess the impact of any failures or outages.

Efficiency

Speed up your reporting cycles.

Perform on-demand reporting and ad hoc queries, continuously update and refresh your customer transaction data and blend transaction data with complementary data such as BIN ranges, demographics or competitive information.

INETCO Analytics® features:

 

Detailed transaction intelligence

Create customized business statistics using data such as dollar amounts, card types, response codes, terminal ID’s and transaction types.

Continuous transaction monitoring and real-time alerts

Receive instant notification of transaction slowdowns and failures caused by unresponsive applications and lost network or host communications.

Universal forwarding capabilities

Have real-time alerts and transaction statistics sent to the management system of choice (includes INETCO Analytics for ATM, NCR APTRA Vision, APTRA OptiCash, HP Operations Manager, IBM Tivoli Netcool / OMNIbus, and Splunk Enterprise).

Transaction logs with search, query and filter capabilities

Perform on-demand research queries and quickly navigate through transaction log data for faster troubleshooting, reporting and investigation.

Multi-hop transaction correlation and topology mapping

Correlate end-to-end response time information, application messages, and network communications data for each consumer interaction.

Automated transaction profiling

View transaction data in a way that makes it easy to isolate device, data link, third party connection and application performance problems in seconds.

Universal decoding engine

Decode all transaction protocols and message types found in ATM, POS, Mobile Banking, Internet Banking and Messaging Middleware environments (includes TCP/IP, UDP, ISO 8583, VISA 2, FIX, NCR/NDC+, Diebold, Triton, XML, SOAP, HTTP, SQL, IBM WebSphere MQ, and AMQP).

Configurable mobile and web-based dashboard displays

Customize “one stop” management views for IT operations and applications support teams.

Option of passive, network-based instrumentation or host-based information collectors

Deploy without deploying agents, transaction tagging, extra traffic loads or changes to the payments switch.

Related resources

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Corporate Brochure

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