ATMs have been around since 1967, providing an easy and convenient way for people to have access to cash.
Since then ATMs have come a long way; today we have Cash Dispensing ATMs, Cash Deposit ATMs, and Multifunction ATMs that can be installed in bank branches and outside of them, in order to provide consumers not only with the cash they need, but also to grant them access to a number of other banking services any day, at any place.
But ATMs are not the only part of this self-service channel. There are a number of additional solutions that are essential for providing a truly exceptional customer experience while at the same time keeping your transactions safe and compliant with regulations.
There are a number of different ATM models, as well as value added solutions for the ATM Channel.
Cash Dispensing ATMs: A trusted and convenient self-service point for all customers that allows easy, fast and secure access to cash. Example models are: NCR SelfServ 22 and 22e, NCR SelfServ 23, NCR SelfServ 25, NCR SelfServ 26, NCR SelfServ 27 and NCR SelfServ 28
Intelligent Deposit ATMs: People have learned to expect more from their ATM; if your customers want to not only withdraw cash but also to deposit, here are some ATM models you could use: NCR SelfServ 32, NCR SelfServ 34, NCR SelfServ 36 and from the new SelfServ 80 Series the NCR SelfServ 81, NCR SelfServ 82 and NCR SelfServ 84.
Multi-function and Cash recycling ATMs: Banks can offer customers and non-customers advanced, deposit-based transactions like foreign exchange, loan repayment, check cashing and processing, bill payment, along with cash recycling : NCR SelfServ 32, NCR SelfServ 34, NCR SelfServ 83, NCR SelfServ 87.
Multivendor ATM Software
Cash Forecasting and Optimization
Network Monitoring and Uptime Optimization
ATM Security and Regulatory Compliance
ATM Security Cameras
Our ΑΤΜ Security Camera solution captures snapshots of transactions associated with the most important steps within the process of each ATM transaction. These images are stored locally on the ATM for a parametrically defined amount of time, and, subsequently, are automatically transferred to a central server for reference, reporting and housekeeping purposes. The pictures are time-stamped and may also render additional transaction-related details, providing a valuable aid to track back ambiguous or suspect events during transactions. The cameras also feature video recording triggered by motion detection in the vicinity of the ATM.This software platform supports multiple ATM hardware manufacturers (multivendor), thus allowing financial institutions to deploy one single solution over their whole ATM self-service network.
The ATM self-service network is only one of the many touchpoints with customers; thus, a suite of multi-channel marketing software solutions is necessary in order to enable financial institutions to redefine their marketing strategy over their ATM self-service network, spanning broad based advertising campaigns to targeted, personalized and location sensitive content delivery to consumers.
NCR APTRA™ Promote enables the delivery of carefully coordinated, high-impact marketing and advertising campaigns to segmented customer groups, as well as to non-customers of the Bank. Leveraging the on-screen video and graphics capabilities of new generation ATMs, campaigns can deliver promotional or discount coupons for a true multimedia experience. Promote also enables the delivery of the most relevant promotions and advertising based on the geographical position, or the location type, of the ATMs.
NCR APTRA™ Relate enables the delivery of personalized messages to customers, operating as a link between the back-end customer information system(s) and the consumer-facing self-service channel. Relate enables one-to-one communication over the ATM channel, thus featuring personalized content delivery (e.g. offering a specific retail banking product to a specific customer), including the definition of customers' favorite transaction amount and receipt options. This latter option yields up to 33% faster transaction times, shorter queues and, effectively, improved customer experience. Relate also features bilateral communication mode, thus enabling the capturing of important information on customers' preferences.
Extended transactions over ATMs
The ATM network is one of the most important networks for any financial organization; at the same time it is one of the favorite ones of customers. Thus, enabling the ATM to perform additional transactions will give extra functionality to an existing network (with no need for an additional one), and provide convenience to customers who can now perform more transactions over their favorite channel.
- Balance Enquiry
- Cash Withdrawal
- Funds Transfer
- Electronic Payments
- Bill Payments
- Donation transfers
- Cheque processing
- Deposit collection - coin and cash
- Top-up mobile pre-paid cards
- Statement printing - A4 and "mini"
- Receipt printing
- Receiving feedback using marketing tools
- Advertising - Bank and 3rd Party
- Foreign currency exchange
- Ticket purchasing