According to leading global market studies, consumers are more digitally enabled, demanding speed, convenience and control. As a result, they seek to have the best possible personalized services. Reduced queues (i.e. less waiting time) and availability (i.e. easy access during extended hours) appear to be the two main drivers behind the use of self-service channels.
Under the current market circumstances of financial downturn and lower consumption levels, the highest level of differentiation for organizations will derive from the improvement of customer experience, combined with a simultaneous reduction of operational expenses. Printec’s integrated solutions enable organizations optimize their efficiencies while at the same time put consumers in the spotlight by exceeding their expectations.
Automated Teller Machines (ATMs)
After more than 30 years, ATMs have become an integral part of banking interactions, providing the traditional banch teller services offering additional convenience and speed. Modern day financial organizations rely deeply on their ATM fleets to provide customers with an exceptional interaction experience.
Value Added Solutions for the ATM Channel
Besides the traditional functions which automate the branch teller activities, ATMs can provide additional services to both end users and financial organizations. For users, this means improved customer interaction through expanded transactions, extra convenience and speed, while for banks, this means further integration with the other channels, lower operational costs as well as additional profit opportunities.