People today use technology to interact with other people and businesses with speed and convenience while maintaining control.
Self Service channels offer a number of different options to consumers, allowing them to enjoy reduced (or no) queues and improved availability in terms of both time and location.
Driving people to self-service channels means that the business can divert transactional traffic where everything happens fast, keeping their customers happy and at the same time reserve staff time and effort for higher-value interactions.
The availability of self-service technologies can also become a competitive differentiator as customers prefer having control over their shopping journey, and seek to combine many activities in each shop visit they make.
Explore all the different self-service channels available: