Living in the digital era, consumers challenge the traditional retail – from the way companies organize to the way they design their stores and interact with customers. What solutions can and should be introduced to a store built for the digital era?
Consumers seek more control over their in-store experience but are not willing to compromise on the quality of their experience.
As consumers try to cope with and adjust to life in a new normal, they’re looking to retailers to offer more than business as usual. Greater flexibility, choice, transparency, and control in how they shop without compromising on the level of personalized experience and service are what modern consumers expect.
CUSTOMER FACING SOLUTIONS
UNLOCK THE FULL POTENTIAL OF YOUR BUSINESS
Self-service points are perfect for every business and every location; outdoor or indoor. Providing flexibility and convenience to customers, they enable easy, fast and intuitive self-service operation and can be customized to suit your business needs. Select from a wide range of payment and info kiosks, vending machines, and outdoor payment terminals with a highly robust design for around-the-clock transactions in unattended environments, either outdoor or indoors - in a branch, mall or supermarket, to service customers in multiple touch points.
DRIVE VISUAL ENGAGEMENT
By installing digital signage in the store, waiting and parking areas, and other spaces you can inform customers about product discounts and promotions, you can advertise your customer rewards program, provide real-time local news (e.g., weather, traffic), and offer a personalized experience to customers, while improving their experience and increasing your sales. A strategic placement of displays inside stores drives omnichannel marketing, increases 3rd party advertising revenue and saves costs from printed signages.
Queue Management System
MANAGE EFFECTIVELY CUSTOMER FLOW
A queue management system can help manage customer flow, especially during COVID-19. Not only does such a system help ensure social distancing in stores, but it can also create a positive and engaging experience, as customers can check-in via QR code, text message or via a host, receive an estimated waiting time and digitally track their position in the queue, while waiting outside the facilities, even from the comfort of their own cars or nearby cafe. Queueing systems can be integrated with footfall counting tools to enable businesses to monitor the number of people that are inside a store at any given time.
Electronic Shelf Labels
MODERN DESIGN TO SEAMLESSLY FIT EVERY ENVIRONMENT
Electronic Shelf Labels are no longer just a simple, passive mechanism for displaying prices. They play a much bigger role in giving information to staff and customers. They are “micro web pages” that display essential omnichannel data. These elements enhance the in-store user experience by saving time and helping both staff and shoppers make informed decisions. ESLs are now becoming the portal to an ever-increasing portfolio of Cloud-based applications focused on store automation, shopper engagement and data analytics.
Click & Collect
ORDER ONLINE. PICK-UP AT YOUR CONVENIENCE.
Click & Collect is a delivery model for customers including grocery and parcel delivery lockers. StrongPoint Click & Collect lockers offer the perfect way for retailers to provide greater flexibility, while reducing the logistics costs and being able to offer 24x7 services. The lockers enable customers to pick up their online orders in a fast and convenient way, while for the retailer the solution reduces costs as the store can be leveraged as a distribution point, automating the process and saving on home deliveries.
SOLUTIONS AT THE CASHIER
UNLOCK THE POWER OF AUTOMATION
Intelligent cashiers are the ideal cash management system with remarkable flexibility and extensibility for retailers to fit any size of store, various business segments and each investment plan. Intelligent cashiers automate many of the key activities linked to cash handling, increasing employee productivity, speeding the transit of cash, reducing shrinkage and releasing time for customer focus. These solutions transform the efficiency, security and speed of the retail cash chain through automation at key points, while improving hygiene in locations.
GRANT YOUR CUSTOMERS FAST SERVICE, CONTROL AND FLEXIBILITY
Imagine a customer who’s in hurry, stopping by the store to pick up few groceries. They grab what they need very quickly and head to the front…but another customer is taking forever with the shopping trolley. Now what? With self checkouts, customers can scan, bag and pay, and get back out the door. Cut wait times and empower your team to better serve customers inside the store, while creating a stylish, modern front end. Choose from a wide range of styles and sizes that fit your brand, from card-only kiosks to larger models with integrated scales and note and coin recycling. All devices offer intuitive user interface to guide shoppers through their transactions.
ECR POSes & Peripherals
SOLUTIONS THAT FIT ALL NEEDS
Every cashier point, needs speed, flexibility, and increased efficiency to work better and seamlessly serve customers. Our technology and solutions can help you achieve all that and even more. Our wide range of ECR POS devices are compatible with all sales programs and can serve any retail point. POS peripherals contribute to servicing customers fast and proceed to checkout without extra hassle. Our counting machines provide an easy way for cash-heavy businesses to process and count large amounts of money quickly and efficiently, while the design, functionality and reliability of peripherals (scanners, scales, printers) are what each retailer needs for a good customer experience.
Back-Office Cash Handling
OPTIMIZE THE CASH CHAIN
Back-office cash handling solutions reduce the burden and risk of your back-office cash processes. Counting and handling is automated in the back office, cutting out both the human errors and potential theft that lead to cash shrinkage. At the same time, automated processing of cash accelerates start and end of day processes as well as shift changes, enhances the productivity of staff and enables provisional credit where available. Further to this, back-office cash handling solutions reduce CIT needs, saving costs and reducing administrative workload.
ENABLE SELF-SERVICE DEPOSITS
Smart safes are the ideal back-office cash deposit solution for retailers and wholesalers, which enable self-service deposits with the use of a bank card. This way, the cash is instantly credited in the bank account the user selects on each transaction. Smart safes have been developed in co-operation with all three interested parties (merchants, banks and CIT companies) to fulfill most of their business and technical requirements, maximizing fault tolerant operation. This way, businesses avoid human mistakes, reduce the administrative workload, and allow more time for actual business.
Pre-paid and Rechargeable Cards
MAKE IN-STORE PURCHASES EVEN SIMPLER
Pre-paid and rechargeable cards are a flexible solution for retailers to give to their B2B customers – companies and organizations – the chance to offer such cards to their employees or their members. Our solution for pre-paid and rechargeable card payments is an end-to-end solution for transactions, with simplified management of customer accounts through the issuance of pre-paid or rechargeable cards. All transactions are easy, fast and secure, while processing and reporting is done within seconds.